Welcome to the TelTel VoIP Portal Navigation Overview

Here you can browse a quick overview of our VoIP Portal web interface to get an idea of how easy it is to control your PBX. You will see screenshots of Extensions setup, Number Routing, How to port a number to the TelTel network and much much more.

 

Already a TelTel customer, Click here to Login to the VoIP Portal. www.VoIPPortal.com.au 

Lets start with the Dashboard

The Dashboard is the first page you will see when logging into the VoIP Portal. Here you will see Current account balance and the most recent calls. If you have call recording enabled you will be able to play back recent recorded phonecalls directly from the Dashboard.

Next is the Menu Layout.

Lets go through the menu options. The menu on the left hand side is the main control hub of the VoIP Portal.

The most common used options are PBX Extensions and Number routing.

PBX Extensions is where you get all the details to connect a device.

Number routing is where you can Add, Remove and Route phone numbers. 

Number Routing

Here is where you can Add, Remove and Route your phone numbers. 

You can also add a Virtual Mobile number, 1300 and 1800 numbers or even get an International number.

Visualise Call Flow

Click on Visualise Call Flow is the easiest way to see what happens when you call your phone number.

Example: Dialing the incoming phone number can go directly to an extension or a more complex setup with Time switch -> IVR menu -> Ringroups and Voicemail etc. 

PBX Extensions

PBX Extensions allows you to create new extension, edit extension details and get extension details to connect your phones.

Click on edit extension will give you access to the Cloud Softphone QR code to use with the TelTel Cloud Softphone App. 

Adding a PBX Extension

After clicking Add extension you will see this pop-up box. 

Simply add an Extension Number and an Extension Name then click Add Extension. 

Now clicking on the newly created extension name will give you all the details needed to connect a device. 

Most devices only require 3 details to connect to the TelTel network:

Registeration Name: ******

Password: ********

Hostname: pbx.teltel.com.au

Voicemail

Create a Voicemail Box, Set the Email address for your voicemails to be transcribed and emailed to.

Voicemail can be seen here, Sent to email and even accessed from an extension by dialing *97.

SMS Messaging

After you have added a Virtual mobile number you can link it to an SMS inbox. Here you can send and receive SMS messages. Unfortunately SMS function is NOT available on the Cloud Softphone App.

SMS can only be Sent from the VoIP Portal or Email

**SMS charges apply. 10 cents per message sent and free to receive SMS messages.

Call History

This is the easiest way to see all your call logs in one place, Call logs can be exported as CSV file.

Hosted PBX Dropdown Menu

This is the Menu for all you Cloud PBX features. Adding sounds for greetings, voicemail, IVR messages. Creating Time switches, IVR’s, Ring Groups and much much more…

Other Services Dropdown Menu

This is the Menu to access Number Porting, Virtual Fax setup, enabling Call recording etc.

**Call recording may require you to inform callers that the call may be recorded depending on your states privacy laws. 

Feel free to download and use our example call record message, This can be a simple voice message at the start of the call.

 

Please Note: This call may be recorded for quality and training purposes.

Payments and Billing

Her you will see all the revelent information about your service, You can add/change card details check your plan subscription or pay an invoice.

Plans and Subscription

Just an overview of you Subscription, If you need to make changes like add or remove lines, please call us or email to [email protected]

Support Centre

This is the VoIP Portals Built in Knowledge base. This knowledge base is more advanced than the one on our website.

If you are looking for a feature that is not in our knowledge base, Pleas contact one of our friendly support staff on 1300 070 335.