On plans that do not include a static IP address, it’s possible to have a static IP bolt-on added to your service by contacting support:
| Item | Charge |
|---|---|
|
Static IP bolt-on |
$5/month |
In some situations, nbn may levy fees which we will pass along to you. These are detailed below:
| Item | Charge | Detail |
|---|---|---|
|
Transfer Reversal Fee |
$5.50 |
Applied to cancel a service transfer or reverse a service transfer made in error |
|
After Hours Installation |
$165 |
Applies to an installation required to be outside of the normal business hours |
|
New Development Charge |
$300 |
Applied on the first installation of nbn to any newly constructed location |
|
Subsequent Installation |
$297 (+Labour & Materials) |
Applies when an additional connection is requested that requires a new line or equipment |
| Item | Charge | Detail |
|---|---|---|
|
Missed Appointment |
$55 |
Applies if you’re not in attendance at the scheduled visit time |
|
Missed Appointment – After Hours |
$165 |
Applies if you’re not in attendance at the scheduled visit time on an after hours appointment |
|
Late Cancellation of Site Visit |
$82.50 |
Applies when you cancel the appointment within 24 hours of the scheduled visit |
|
Late Cancellation of Site Visit (After Hours) |
$165 |
Applies when you cancel the appointment within 24 hours of the scheduled visit |
|
Incorrect Callout |
$85 |
Applies when a technician has attended, but the per-requisite work for installation has not been completed. |
| Item | Charge | Detail |
|---|---|---|
|
No Fault Found – Without Site Attendance |
$55 |
Where a technician has not attended your premises, and there is no fault within the nbn network (for example if your internal cabling is the cause) |
|
No Fault Found – With Site Attendance |
$198 (+Labour) |
Where a technician has visited your premises, but there is no fault within the nbn network (for example if your internal cabling is the cause) |
|
Restoration |
$55 |
Applies when nbn restore the service, where the service interruption was caused by you |