An auto-attendant, also called IVR (interactive voice response), tells callers how to navigate a phone system. Through voice recordings, it describes the paths callers can take and prompts them to select a single destination.
By recording customized greetings, messages and prompts, you can provide a more personalized experience to your customers when they call your company. IVRs also allow your customers to solve their own problems and obtain the information they are looking for without speaking with an agent.
In a typical IVR scenario, a caller is first greeted by the IVR message. After the greeting, they are asked to choose from a series of prompts (e.g. “Press 1 for Sales, 2 for Support…”). Based on the button pressed, the caller is then routed to the most appropriate extension or department.
There are professional recording companys available if you want a more Human sounding voice. TelTel recommends www.evolutionstudios.com.au as our go to voiceover artists.
Thank you for calling (Business Name Here) ,Please choose one of the following options:
“Press 1 for Sales. Press 2 for Support. Press 3 for all other questions”
“If you know the extension of the person you would like to reach, you may dial it at any time. You can also press 0 to bypass this message and reach an agent.
For all other callers, please listen to the following options:
For account information press 1, for questions about a product you purchased press 2…”
You can upload the files to the CloudPBX via the VoIP Portal. Login to the VoIP Portal, Click on “Hosted PBX“, Click on “Sounds“ then Click “Upload Sound“.
Now you can use the sound file in IVR’s, Sound Events, Voicemail etc.
If you have any questions or not sure on what best suits your business. Feel free to contact us on 1300 070 335 and one of our friendly team members can help you create your message.