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Congratulations on signing up to TelTel.

Heres what to do after you have received your activation email.

Login to the VoIP Portal with the Username and Password created at time of signing up.

The VoIP Portal is where you control your PBX. You can Add extensions, Add numbers, Update Billing Details, Connect Devices and much more.

1. Add an Extension to connect your Phone, SIP ATA or On-site PBX

2. Add a Phone Number or Submit a number port request

3. Route the number to your newly created Extension, SIP Trunk etc.

4. Connect a device. eg: Cloud Softphone, Desk Phone or even your computer with a 3rd party app.

↓ See Instructions Below ↓

Step 1: Adding an Extension

  1. In the VoIP Portal navigate to PBX Extensions
  2. Click on Add Extension
  3. Choose an Extension Number (100, 200, etc.)
  4. Add a Name for the Extension (eg:Toms Phone)
  5. Then Click Add Extension.
  6. You will now see the extension in the list of Configured PBX Extensions

Step 2: Adding a Phone Number 

  1. In the VoIP Portal navigate to Number Routing
  2. Click on Add a Number
  3. Set the location to your local area
  4. Choose a number and Click on I Agree to the Charges.

** Blue and Yellow numbers are Specialty numbers and have a once off fee

Step 3: Routing the Number

  1. In the VoIP Portal navigate to Number Routing
  2. You will now see your new number in the list of Current DID’s
  3. Select the new number and make the following edits.
  4. Set the Route to -> PBX Extensions and select the newly created Extension
  5. or you can create a Ring Group if you want to ring more than 1 extension at the same time.
  6. Don’t forget to set the IPND Address to your address, Select the address from the drop down list. (this is an emergency services requirement.)

Step 4: Connecting a Device

Please use our Knowledge Base or the Support Center built-in to the Voip Portal for Device configuration guides.

If you are setting up a feature or phone that is not on our knowledgebase, please feel free to contact our friendly support staff.

TelTel Knowledge Base
VoIP Portal Support Centre