The procedure for adding a new system extension is divided into two steps. In the first step, the UAD/Phone type and extension location need to be provided. In a second step, basic UAD/Phone information such as the user’s name and email address is provided.
Add/Edit Extension
- UAD (User Agent Device)
UAD is the type of device which will be connected to the system.If the UAD/Phone is not listed here, navigate to ‘Settings: UAD’ Edit the desired UAD/Phone and set its ‘Status’ to ‘Active’. Now, the UAD/Phone will be available in this list.(E.g. Linksys SPA-941)(Select box)
- Location
Select the location of the new UAD/Phone. Location refers to whether the UAD/Phone is in ‘Local’ or ‘Remote’ network.(E.g. Local/Remote)(Select box)
NOTE:
By default, a ‘Single Extension’ will be created. ‘Advanced Options’ offer the facility to add multiple extensions as well. For more information, check the ‘Adding Multi Extensions’ chapter.
TIP:
Since this is an extension on a tenant you will see that the Username is prefixed with a tenant code, which is required for a UAD/Phone to register to the system. Nevertheless, when you register you will be able to dial other users on the tenant with only their extension number.
Once UAD and locality have been selected, we can proceed with the second step. Required fields are:
General #
Add Extension – General
- Extension number
By default, this field is automatically populated, but can be changed to any free Extension number.(E.g. Setting ‘1008’ here will create a new system extension with the same network number).([0-9])
- Name
Full name of the person using the Extension. This name is sent in a Caller ID information(E.g. setting name ‘Joanna Cox’ in this field will display the name on the other UAD/Phone display when the call is made.)([a-z][0-9])
Email address associated with the extension and used for various system notifications(E.g. Setting ‘[email protected]’ here will transfer all Voicemail notifications, Extension PIN and other details to this email. Also, E-mail used together with ‘User Password’ is what user needs for OSC login.)([a-z][0-9])
- Department
Department to which extension will belong to. This is used so the mobile and desktop apps can group extensions depending on which department they belong to.(E.g. Select “Sales” and when sorted in gloCOM, this extension will be shown in the Sales department group).(Select box)
Authentication #
Add Extension – Authentication
- Username
Username used by the UAD/Phone for the registration with the PBXwareBy default, this field is the Extension network number prefixed with tenant code and cannot be changed.(E.g. If the extension number is 1008 and tenant code is 300, then the Username will be ‘3001008’).([0-9])
- Secret
Secret/Password used by the UAD/Phone for registration with the PBXware.By default, this field is automatically populated but can be changed to any value.(E.g. xKa2r4ef7X*v0!Fk)
- User Password
Password used for gloCOM registration with the PBXware.By default, this field is automatically populated but can be changed to any value.(E.g. Vk5F_3*dDZrmT1k7)
- Show QR Code
Show QR Code button will display QR code that can be scanned with gloCOM GO mobile application. This feature will make mobile app setup and registration process as fast and simple as possible. In order to setup gloCOM GO with QR Code scanning you will have to enter public address of your PBXware in QR Server field in Settings -> Servers -> Network Info section.
NOTE: Once you are registered to PBXware with your gloCOM GO you will be asked to change automatically generated User Password in order to log in. Once this procedure is completed User Password will not be visible anymore and QR Code button will be hidden.
Note: PBXware requires strong password enforcement, which means that the Password/Secret must meet certain criteria in order to be accepted, otherwise PBXware will display an error message stating that Password/Secret is too weak.
Strong Password Requirements
Password and Secret have to meet the following criteria in order to be accepted:
- It must be at least 8 characters long
- It must contain at least 1 uppercase
- It must contain at least 1 lowercase
- It must contain at least 1 digit
- It must contain at least 1 special character
- Allowed characters are: a-z, A-Z, 0-9, ! % * _
TIP: In order to make it easier for our users, we also implemented password generator, that will automatically generate strong password that meets the criteria above with a single mouse click on a key icon located on a side of Secret/User Password field.
TIP:
- After the extension is created, the ‘Permissions’ group will be editable for the administration.
- Do not paste a value to the ‘Name’ and ‘Email’ fields, but please type it in. If these values are pasted, ‘Advanced options’ will need to be opened and the system will prompt for missing values.
- Once the extension is created, the ‘Save & Email’ button becomes available. This command sends Extension details on the provided ‘E-mail’ address.