Before you begin, ensure that you’ve created your extension in the VoIP Portal, https://www.voipportal.com.au/ .
Take note of the following fields, highlighted in the image below, as you’ll need these to setup the device.
Register Username: This is the full username, not the short Ext No.
SIP Proxy: The server you’ll be connecting to.
Re-Register Interval: Defines how often your device should check in.
Password: The extension’s password
Note that if the extension is already configured on a device, you’ll need to reconfigure, power down or factory reset the currently connected device before the required information will be displayed.
The ATA is configured using a built in web interface on the device, which is accessed by entering the device’s IP address into your web browser.
Before you can retrieve the IP of the ATA, you will need to ensure the following is completed:
A handset is connected to the Phone 1 port on the ATA
The power is connected to the ATA and the power icon is lit
An ethernet cable is connected from your router to the ATA, and the network
To retrieve the IP address, pickup the connected handset and dial ***
At the menu prompt enter 02 to hear the device’s IP address, then enter this into you computer’s web browser.
At the device’s login page, enter the username and password for the device and login – by default these are both admin
Once you’re logged in, choose the FXS Port 1 tab, then enter the details below, copy pasting any fields in italics from the extension details in the My Account Portal.
Field | Value |
---|---|
Account Active | Yes |
Primary SIP Server | SIP Proxy |
SIP User ID | Register Username |
Authenticate ID | Register Username |
Authenticate Password | Extension Password |
Name | (Optional) |
Register Expiration | 2 |
Enable SIP Options/Notify Keep Alive | OPTIONS |
The following changes may not be required, but will help your device sound more Australian and may help call detection by connected fax machines.
FXS Port 1 Tab
Field | Value |
---|---|
SLIC Setting | AUSTRALIA |
Gain TX | -4dB |
Fax Specific Settings | |
Disable Line Echo Canceller | Yes |
Disable Network Echo Suppressor | Yes |
Advanced Settings Tab
Field | Value |
---|---|
System Ring Cadence | c=400/200-400/2000; |
Dial Tone | f1=400@-19,f2=425@-19,c=0/0; |
Ringback Tone | f1=400@-19,f2=425@-19,c=400/200-400/2000; |
Busy Tone | f1=425@-19,c=375/375; |
Reorder Tone | f1=425@-19,f2=425@-29,c=375/375-375/1000; |
If your connection is on the NBN, and you’re experiencing issues receiving faxes, it may be necessary to change the NBN traffic class of your fax calls. There are two options for traffic classes below – if you’re experiencing issues with one, please try the other.
The following settings are on the FXS Port 1 tab under Layer 3 QoS
TC1 – High priority, but limited bandwidth
SIP DSCP: 26
RTP DSCP: 46
TC4 – Lower priority, with all available bandwidth (Recommended)
SIP DSCP: 26
RTP DSCP: 26