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Step 1: Gather information for each extension

Authentication Name: ********* (TelTel Account Number)
Authentication Password: ************* (Matching password)
Register Address: voice.teltel.com.au

This can be found in the Client Portal.

Step 2: Factory Reset Fanvil Phone

  • Follow the steps below to factory reset your Fanvil device in order to bring back the factory default settings. This must be done before provisioning your Fanvil phone in case the device has residual settings of a previous configuration.
  • * Fanvil X*S: Unplug from power, if using POE – unplug.  Plug back in power or POE.  Press and hold # right after the Red Light blinks (the light in the lower right of phone) for about 10seconds and then release.  A few moments later, the screen prompts Post Mode enter, now press * # 1 6 8.  The phone will tell you it’s clearing and that it’s been reset.  Phone will restart.  Upon phone restarting it will ask you to select a Language.
  • * Fanvil X4G: Unplug from power, if using POE-unplug.  Press and hold # and then plug in power or POE connection.  “Post Mode” appears on screen enter * # 1 6 8 phone will clear and reset.  The phone does not restart, you will have to again unplug/replug in the phone.  It’s actually easier if you factory reset this phone through the web interface.

Step 3: Log into your device through a web browser

  • Enter IP address in your browser.  In next screen type in the following to access Admin panel for phones:
  • User: admin                Password: admin
  • * Fanvil H5:  Press and hold the # button.  If you press the speakerphone the phone will repeat the IP to you if not, it will be displayed on the screen itself.
  • * Fanvil X5S: On phone screen, press Menu button > Status icon >IPv4 Address is what you need
  • * Fanvil X4G: On phone screen, press Menu button > Status > IP Address is what you need

Step 4: Enter in the Extension details collected in step one

You should see the word (admin) in the upper right of your screen.  If you do not, you are not logged into the Admin portion and cannot edit as needed.

Click Line on the lefthand side

Click the Check box next to Activate to enable registration

Username: ********* (TelTel Account Number)
Display Name: eg: Bob’s phone (name displayed on phone)
Authentication Name: 09********* (TelTel Account Number)
Authentication Password: ************* (Matching password)
Register Address: voice.teltel.com.au
Register Port: 5060
Proxy Server Port: 5060

Then Click “Apply”