A reference of feature codes and service numbers
| Dialling Code | Feature | Description |
|---|---|---|
| *XXX | Page Extension | Dial * then the extension number to Page and extension (*101, *102, etc.) |
| **XXX | Call Steal | Dial ** then the extension number (eg **101) to Force-transfer an in-progress or on-hold call from another phone. |
| *94 | Page All Phones | Page all phones on your PBX |
| *95XXX | Call Spy Extension | Dial *95 then an extension number to Listen to an active call on an extension (for example *95103 for extension 103) |
| *95 | Call Spy All Phones | Listen to any active call on your PBX |
| *97 | Voicemail Pickup | Pick up Voicemail on the voicemail box assigned to your extension (You can also use 50002 as an alternate number if your device can’t dial * codes) |
| 50003 | Voicemail Login | Log in to any voicemail box on your PBX (for shared voicemail boxes) |
| *98XXX | Call Pickup Extension | Dial *98 then an extension number to pick up a call ringing on that extension (for example *98102 to pick up a call ringing on 102) |
| *98 | Call Pickup All Phones | Pick up any ringing call on your PBX |
| 1831… | Caller ID Private | Dial 1831 then the destination number to call from a private/unlisted number (eg. 18310298888888) |
| 1832… | Caller ID Show | Dial 1832 then the destination number to call displaying your number (eg. 18310298888888) – used when your number is usually private |
| *88XXXX.. | Caller ID Toggle / Set | Set the caller ID on your extension to the number specified. This must be a Valid Caller ID |
| *20XXXX.. | Record the call | *20 Prefix records the call if some other policy (Do Not Record, or Don’t record Incoming or Outgoing calls) is active and Call Recordings is enabled |
| *21XXXX.. | Do not record the call | *21 Prefix prevents the call from being automatically recorded if Record Inbound or Record Outbound policy is active and Call Recordings is enabled |
| *0 | Recording Pause/Unpause | Dial *0 during a call to pause or unpause call recording as long as Call Recording is enabled. If a policy is preventing the call being automatically recorded, *0 will start the recording manually |
| **0 | Recording Stop | Dial **0 during a call to immediately stop and delete the recording. A new recording can be started by dialling *0. Call Recording must be enabled before these codes will work. |
| *56 | Hotdesk Logout | Log your handset out of your hotdesking profile. |
| 50011 | Conference Line | Call this number to access conference rooms. See Conferencing |
| 50012 | Echo Test | Diagnostic Use – Echo’s everything you say back to you, very handy as a line / internet quality testing tool |
| *58XXXX | Queue login | Dial *58 then a queue ID to join a queue as an agent. |
| *59XXXX | Queue logout | Dial *59 then a queue ID to leave a queue as an agent. This will not work for agents statically added (via the My Account Portal) |