Overview - Adding a Custom Caller ID

If you add a Telstra phone number as your custom Caller ID, when you call other Telstra phone numbers you may be prompted to press a key before the call will connect. This is part of Telstra's anti-spam call strategy and there is no known way to disable the prompt at this time.

Adding a Custom Caller ID

To add a fixed phone or mobile number you own to the available caller ID list for overstamping, navigate to Account Options from the account menu at the top right of the My Account Portal

Under Custom Caller ID, click Add or Remove Numbers

Enter the phone number to verify, including the area code (eg. 0712345678) and click Call Me

For a fixed phone or other landline number, a phone call will be placed to the number entered. Please answer this and enter the verification code, then click Complete Verification

The verified number will now be selectable as both the account’s default caller ID and in the SIP trunk or PBX extension options.

Removing a Custom Caller ID

If you no longer own a phone number that has been verified for custom Caller ID, it can be removed from the caller ID list from the Account Options section of the Account menu, at the top right of the My Account Portal.

Under Custom Caller ID, click Add or Remove Numbers.

You will be shown a list of all previously verified numbers. To remove one, locate the number, then click the icon.