What you need:
The first thing we need to do after creating an extension in the VoIP Portal is to Create a Profile and add the extension details into the 3CX app.
To do this follow the setups below:
If you dont have the App:
Step 1. Download the 3CX app www.3cx.com/voip/softphone
Scroll down till you see “Download the free softphone here”
Step 2: Choose an extension number.
Most items in this menu can be left alone. Simply enter in an extension number for your softphone. E.g. 304 and a name so you can identify it. E.g. “My Mobile Phone”
Then press “Add Extension“
The extension will be added to your account and you should see it in your extension list now.
Step 3: Click on “Edit” next to your new extension.
Step 4: Get your 3CX Extension details
After clicking “Edit“ on your new extension, you will be presented with a popup menu like the one in the picture
Use the following details to connect your new extension to the 3CX desktop Softphone app.
The app will now download the new configuration files and connect to the new platform.
Step 2. Once you have downloaded and Installed the 3CX softphone app. Click “Create Profile”
Step 3. Click “New”
Step 4. Now to enter the Extension Details and Click “OK”
Step 5. Click “OK”
Step 6. Now you are ready to start making and receiving calls.