Account FAQ’s – TelTel Australia

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Cloud PBX
- TelTel Hosted Cloud PBX systems
  
  Cloud PBX / Hosted PBX / Virtual PBX Systems
  
  Cloud PBX Plans and Pricing $$$
  
  Cloud Softphone App for Android and iPhone
  
  Cloud Softphone App for PC and Mac computers
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
SIP Trunking
- TelTel SIP Trunks for On-Site PBX systems
  
  Business grade SIP Trunks for your On-Site PBX
  
  SIP Trunk Plans and Pricing $$$
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
Residential VoIP
- TelTel Residential VoIP systems
  
  Residential VoIP Overview
  
  Residential Plans and Pricing $$$
  
  TelTel VoIP on Starlink Internet
  Please note: TelTel is not a Starlink Internet service provider.
  
  Groundwire Softphone App for Residential
  Please note: Groundwire is not a free app.
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
TELTEL NBN™
- TelTel NBN™ service for existing TelTel account holders
  
  TelTel NBN™ Service and Network Information
  
  NBN™ Plans and Pricing $$$
  
  Additional charges for NBN™ services
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
VoIP Solutions
- TelTel VoIP Solutions
  
  Childcare Phone Systems
  
  Bitrix 24 CRM integration
  
  Veterinary Phone Systems
  
  Zoho CRM integration
  
  Legal Services Phone Systems
  
  Salesforce CRM integration
  
  Working From Home solutions
  
  Microsoft Teams integration
  
  Zoiper Softphone app for PC and Mac
  
  Moving from Skype?
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
Numbering
- TelTel Phone Numbering
  
  Keeping Your Number - Local Number Porting
  
  Incoming Phone Numbers (DID's)
  
  Virtual Mobile Numbers
  
  1300 or 1800 Numbers
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
Support
- TelTel Help and Support
  
  TelTel Knowledge Base and Configuration guide
  
  Remote Support
  
  VoIP Portal and Web Interface Overview
  
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  Getting Started and Setting up your account
  
  Current Network Status
  
  Frequently Asked Questions
  
  Contact Us
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
More Info
- More TelTel Information
  
  About Us
  
  Critical Information Summary
  
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  Terms and Conditions
  
  Cloud PBX Security
  
  About our Network
  
  International Call Rates
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
Online Shop

Home
Cloud PBX
- TelTel Hosted Cloud PBX systems
  
  Cloud PBX / Hosted PBX / Virtual PBX Systems
  
  Cloud PBX Plans and Pricing $$$
  
  Cloud Softphone App for Android and iPhone
  
  Cloud Softphone App for PC and Mac computers
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
SIP Trunking
- TelTel SIP Trunks for On-Site PBX systems
  
  Business grade SIP Trunks for your On-Site PBX
  
  SIP Trunk Plans and Pricing $$$
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
Residential VoIP
- TelTel Residential VoIP systems
  
  Residential VoIP Overview
  
  Residential Plans and Pricing $$$
  
  TelTel VoIP on Starlink Internet
  Please note: TelTel is not a Starlink Internet service provider.
  
  Groundwire Softphone App for Residential
  Please note: Groundwire is not a free app.
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
TELTEL NBN™
- TelTel NBN™ service for existing TelTel account holders
  
  TelTel NBN™ Service and Network Information
  
  NBN™ Plans and Pricing $$$
  
  Additional charges for NBN™ services
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
VoIP Solutions
- TelTel VoIP Solutions
  
  Childcare Phone Systems
  
  Bitrix 24 CRM integration
  
  Veterinary Phone Systems
  
  Zoho CRM integration
  
  Legal Services Phone Systems
  
  Salesforce CRM integration
  
  Working From Home solutions
  
  Microsoft Teams integration
  
  Zoiper Softphone app for PC and Mac
  
  Moving from Skype?
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
Numbering
- TelTel Phone Numbering
  
  Keeping Your Number - Local Number Porting
  
  Incoming Phone Numbers (DID's)
  
  Virtual Mobile Numbers
  
  1300 or 1800 Numbers
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
Support
- TelTel Help and Support
  
  TelTel Knowledge Base and Configuration guide
  
  Remote Support
  
  VoIP Portal and Web Interface Overview
  
  Interactive Voice Response
  
  Getting Started and Setting up your account
  
  Current Network Status
  
  Frequently Asked Questions
  
  Contact Us
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
More Info
- More TelTel Information
  
  About Us
  
  Critical Information Summary
  
  30 Day Money Back Guarantee
  
  Terms and Conditions
  
  Cloud PBX Security
  
  About our Network
  
  International Call Rates
  
  VoIP Portal Login
  Click Here to login to your TelTel Account
Online Shop

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Home
1300 and 1800 Numbers (DIDs and DDIs)
30 Day Money Back Guarantee
About Us
Bitrix24 VoIP Setup
Business Grade SIP Trunks for your on-site PBX
Business SIP Trunks – Pay Per Call Plans
Business SIP Trunks – Ultimate Plans
Business SIP Trunks for 3CX
Childcare Phone Systems
Choosing a Plan
Cloud PBX / Hosted PBX / Virtual PBX Provider
Cloud PBX Pricing
Cloud Softphone
Contact
Critical Information Summary
Error 404
FAQ’s
Getting Started
Hosted PBX – Pay Per Call Plans
Hosted PBX – Ultimate Plans
Incoming Phone Numbers (DIDs and DDIs)
Interactive Voice Response (IVR)
International Call Rates
Keeping your phone number – Local Number Portability
Knowledge Base Main Page
Legal Services Phone System
Microsoft Teams
Moving from Skype
NBN Additional Charges
Network Status
Our Network
PBX Shield
Remote Support
Residential VoIP Services
Salesforce integration
Sign-up Error
Sign-up Successful
Softphones for Computer
Starlink Phone
TelTel NBN internet packages
TelTel Support Centre
Terms and Conditions
Veterinary Phone Services
Virtual Mobile Numbers (DIDs and DDIs)
VoIP Portal web interface
Working From Home
Zoho VoIP Setup

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TelTel Support Centre

Zoiper Softphone

Zoiper for PC and MAC
Manual Zoiper SIP Account Configuration and Troubleshooting

Zoho CRM

Connecting Zoho CRM

Yealink Auto Provisioning

Yealink Provisioning – CloudPBX
Yealink Automatic Provisioning Guide

VoIP Portal Overview

PORTAL GUIDE – NUMBER PORTING
PORTAL GUIDE – NUMBER ROUTING
PORTAL GUIDE – PBX EXTENSIONS AND SIP TRUNKS
PORTAL GUIDE – VOICEMAIL
PORTAL GUIDE – CALL HISTORY
PORTAL GUIDE – EXTERNAL NUMBERS
PORTAL GUIDE – QUEUES
PORTAL GUIDE – RING GROUPS
PORTAL GUIDE – IVR
PORTAL GUIDE – SOUNDS AND SOUND EVENTS
PORTAL GUIDE – ADDRESS BOOK
PORTAL GUIDE – HOLD MUSIC
PORTAL GUIDE – CONFERENCING
PORTAL GUIDE – SPEED DIALS
PORTAL GUIDE – PAGE GROUPS
PORTAL GUIDE – TIME SWITCH SETUP
SETTING UP VOICEMAIL
WHAT IS A CALLER ID PREFIX?
DIALLING CODES
SETTING UP A MOBILE DIVERT
NUMBER PORTING FAQ – CATEGORY A OR C
NUMBER PORTING FAQ – VERIFICATION OPTIONS
WHAT IS IPND?
SETTING THE DEFAULT CALLER ID FOR OUTBOUND CALLS
ADDING A CUSTOM CALLER ID
CALLER ID PASS THRU ON FORWARDED AND DIVERTED CALLS

Virtual Fax Troubleshooting

Virtual Fax Troubleshooting

SIP ALG Issues

Disabling SIP ALG – ASUS
Disabling SIP ALG – Linksys EA
Disabling SIP ALG – Mikrotik Routers
Disabling SIP ALG – Netcomm Routers
Disabling SIP ALG – Netgear ProSafe
Disabling SIP ALG – Netgear Routers
Disabling SIP ALG – Sonicwall
Disabling SIP ALG – Sophos XG
Disabling SIP ALG – TPLink
Disabling SIP ALG – Ubiquiti EdgeRouter
Disabling SIP ALG – UNIFI USG
Disabling SIP ALG – D-Link
Disabling SIP ALG – Draytek
What Is SIP ALG?
What Is SIP?
ISP Blocking SIP connection

Setting up VoIP Portal Features

PORTAL GUIDE – NUMBER PORTING
PORTAL GUIDE – NUMBER ROUTING
PORTAL GUIDE – PBX EXTENSIONS AND SIP TRUNKS
PORTAL GUIDE – VOICEMAIL
PORTAL GUIDE – CALL HISTORY
PORTAL GUIDE – EXTERNAL NUMBERS
PORTAL GUIDE – QUEUES
PORTAL GUIDE – RING GROUPS
PORTAL GUIDE – IVR
PORTAL GUIDE – SOUNDS AND SOUND EVENTS
PORTAL GUIDE – ADDRESS BOOK
PORTAL GUIDE – HOLD MUSIC
PORTAL GUIDE – CONFERENCING
PORTAL GUIDE – SPEED DIALS
PORTAL GUIDE – PAGE GROUPS
PORTAL GUIDE – TIME SWITCH SETUP
SETTING UP VOICEMAIL
WHAT IS A CALLER ID PREFIX?
DIALLING CODES
SETTING UP A MOBILE DIVERT
SETTING THE DEFAULT CALLER ID FOR OUTBOUND CALLS
ADDING A CUSTOM CALLER ID
CALLER ID PASS THRU ON FORWARDED AND DIVERTED CALLS

Residential Voicemail Guide

Accessing Voicemail – Residential
Changing Your Voicemail Message – Residential

Residential Softphone Guide

Bria Desktop app – Residential

Polycom Devices

Polycom Obi300/301 – Residential
Polycom Obi300/301 – CloudPBX

PBXware

Bicom/PBXware Polycom Provisioning
Bicom/PBXware Cisco Provisioning
Bicom/PBXware Grandstream Provisioning
Bicom/PBXware Fanvil Provisioning
PBXware Extension Settings
PBXware DID Settings
Setting up an IVR (Interactive Voice Response)

Other Devices

Netcomm NF18ACV – Adding SIP details to the inbuilt Telephony
TP-Link Archer – Adding SIP details to the inbuilt Telephony.
Groundwire Softphone for Mobile devices

Number Porting FAQ's

Number Porting FAQ – Category A or C or M
Porting – How long will it take?
What numbers can I port in?
Can I port a number out if I want?
NUMBER PORTING FAQ – CATEGORY A OR C
NUMBER PORTING FAQ – VERIFICATION OPTIONS
WHAT IS IPND?

NAT Issues

What Is NAT? and NAT Issues

Known Incompatible Modem/Routers

Known Incompatible Modem/Routers.

Grandstream Devices

Grandstream WP820 Wi-Fi Phone Setup
Connecting the GRP2614/GRP2612W to a WiFi Network
Grandstream UCM6xxx Setup
Grandstream HT801 ATA – CloudPBX
Grandstream HT801 ATA – Residential
Grandstream Provisioning – Residential
Grandstream HT801 and HT802 ATA Setup Guide

Grandstream Auto Provisioning

Grandstream Provisioning – CloudPBX
Grandstream Automatic Setup & Provisioning Guide

Gigaset Devices

Gigaset Cordless setup – CloudPBX
Gigaset Cordless setup – Residential

General Onsite PBX Settings

Business SIP Trunk General Connection Settings
Special Service Numbers
Incoming Numbers and International Calls
Firewall Settings

General Issues / Resolutions

Fixing echo problems on your calls
Groundwire Fix for No Audio
Cannot Connect over OPTUS 4G

Free PBX

Setting Up Inbound Routes
Setting Up Outbound Routes
Setting Up a Queue
How to reset a FreePBX administrator password
Setting Up an Interactive Voice Response (IVR) System
Setting Intrusion Detection
FreePBX Network Settings
FreePBX Extension Settings
FreePBX Trunk Settings

Fanvil Devices

Fanvil Provisioning – CloudPBX
Fanvil Provisioning – Residential

DID and Number FAQ's

Phone Number Locations
What is a DID?

Computer Softphone Troubleshooting

Manual Zoiper SIP Account Configuration and Troubleshooting

Cloud Softphone Troubleshooting

Cloud Softphone Troubleshooting
TelTel – Cloud Softphone Configuration

Cloud Softphone

TelTel – Cloud Softphone Configuration
Cloud Softphone for PC

Cisco Devices

Cisco SPA 504G Setup – CloudPBX
Cisco SPA 525G Setup – CloudPBX
Cisco SPA 504G Setup – Residential
Cisco SPA 525G Setup – Residential

Bitrix24 CRM

Connecting Bitrix24 CRM

Billing FAQ's

Why was I charged a prepaid top-up on my Ultimate plan?
How and when is my account billed?
Why was I charged a prepaid topup?

Asterisk (No GUI)

Core (No GUI) Asterisk SIP Configuration
Core Asterisk Settings – PJSIP

Account FAQ's

Subscription Info

3CX

3CX PBX SIP Trunk Settings
Grandstream GRP26XX Series for 3CX
Fanvil X series for 3CX
3CX Adding an Extension
3CX Adding a DID Rule
Video: 3CX SIP Trunk Configuration
3CX: Outbound Routes / Calls
Setting Outbound CallerID
3CX Softphone for Desktop

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9 Gardner Cl, Milton QLD 4064
Phone: 1300 070 335
Hours: 9am -5pm Monday - Friday AEDT

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TelTel Hosted Cloud PBX systems

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TelTel Residential VoIP systems

TelTel NBN™ service for existing TelTel account holders

TelTel VoIP Solutions

TelTel Phone Numbering

TelTel Help and Support

More TelTel Information

TelTel Hosted Cloud PBX systems

TelTel SIP Trunks for On-Site PBX systems

TelTel Residential VoIP systems

TelTel NBN™ service for existing TelTel account holders

TelTel VoIP Solutions

TelTel Phone Numbering

TelTel Help and Support

More TelTel Information

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